Refund Policy – Bartasiusstyle

At Bartasiusstyle, we want you to be completely satisfied with your purchase of women’s tops and dresses. If for any reason you are not happy with your order, our refund policy is designed to be straightforward and customer-friendly. Please review the details below to understand your options.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days from the date of delivery.
  • The item(s) must be in original, unused condition with all tags, labels, and packaging intact. This includes no signs of wear, damage, or alteration (e.g., washed, stretched, or modified).
  • The item(s) must be returned with the original receipt or order confirmation email.

2. Non-Refundable Items

The following are not eligible for refunds:

  • Items returned after the 60-day window.
  • Items that have been worn, used, damaged, or altered.
  • Items returned without original tags, packaging, or proof of purchase.
  • Custom or personalized items (if applicable).

3. How to Initiate a Refund

To start the refund process:

  1. Contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the refund request.
  2. Our team will respond within 2-3 business days with a return authorization number and detailed instructions for shipping the item(s) back to us.
  3. Package the item(s) securely, include the return authorization number, and ship them to the address provided in our response.

Note: While we offer global free shipping for purchases, return shipping costs are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped).

4. Refund Processing

  • Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria. This inspection typically takes 3-5 business days from the date of delivery to our warehouse.
  • If approved, the refund will be issued to the original payment method used for the purchase.
  • Refunds are processed in USD (United States Dollars) (the same currency as your original payment).
  • Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account. This timeline is beyond our control, but we will provide a confirmation email once the refund is processed.

5. Exceptions

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or incorrect (e.g., wrong size, color, or style), please contact us immediately at [email protected]. We will arrange for a free return and either send a replacement (if available) or issue a full refund, including any return shipping costs incurred.
  • Late or Lost Packages: If your return package is delayed or lost in transit, we recommend using a trackable shipping service. We cannot process a refund for items that do not reach our warehouse, so retaining proof of shipment is advised.

6. Changes to This Policy

We may update this refund policy from time to time to better serve our customers. Any changes will be posted on this page with a revised “last updated” date. We encourage you to check this policy periodically for updates.

7. Contact Us

If you have questions about our refund policy or need assistance with a return, please reach out to us at:

Email: [email protected]